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We’ve probably all had selling experiences where we just didn’t click with the customer. More often than not, this apparent lack of chemistry has caused us to lose the sale. But what if we could identify and adapt to the differences in customers, reduce the likelihood of miscommunication and lost sales, and develop positive relationships with all types of customers? The goal of this program is to help participants understand their own selling tendencies and their customers’ needs so that they can adapt when needed for better results.
Participants will be introduced to the DiSC® Learning Model, after which it will inform each step of the process.
- First, participants will use the model to discover the needs and preferences of customers with different styles.
- Then they will explore what works and what doesn’t when communicating with each of the customer styles.
- Next, they will practice adapting to the different customer styles.
- Finally, participants will recognize how much they need to adapt to a specific key customer.
Learning Objectives
In idXready™: DiSC®-Powered Selling, participants will:
- Discover four basic approaches to selling and identify their most natural approach to selling
- Identify which approach is most appropriate for each style and discover the similarities and differences among selling styles
- Learn how preferences drive buying behaviors and discover effective techniques for selling to people with differing styles
- Understand
that customers have diverse needs and learn to adapt communication to
build the trust needed to gain commitment for the sale
- Develop selling strategies and action plans for adapting to different customers’ styles
Program Length
Approximately 3 - 4 hours. Breaks are not included in this time.
System Requirements
For Windows
- Microsoft Office 2003 with Power Point 2003
- Microsoft Windows 2000 (Service Pack 3 +) or Windows XP (Recommended)
- Adobe Acrobat Reader 7 or higher (free at www.adobe.com)
- Adobe Flash Player 9 or higher (free at www.adobe.com)
- USB Ports (USB 2 recommended)
- 512 MB of memory (Minimum)
For Macs
- Mac OS 9 or higher
- PowerPoint 2004
- Adobe Acrobat Reader 7 or higher (free at www.adobe.com)
- Adobe Flash Player 9 or higher (free at www.adobe.com)
iDX Ready™ DiSC®-Powered Selling Unit Price $995.00 ea.
iDX Ready™ DiSC® Selling Interaction Guide Unit Price $30.00 ea.
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